Admin Helpdesk Specialist

Join our dynamic team as an Admin Helpdesk Specialist at PT Teknologi Maju Indonesia in Jakarta! You'll be the go-to person for resolving technical issues, managing IT requests, and ensuring seamless operations for our employees. This role offers a unique opportunity to work in a fast-paced environment with cutting-edge technology. Our company, a leader in the tech industry, is committed to innovation and employee growth. You'll handle a variety of tasks daily, from troubleshooting hardware and software problems to providing top-notch customer service. This is your chance to make a real impact in the tech world.

As an Admin Helpdesk Specialist, you'll work closely with our team to ensure that all technical issues are resolved efficiently and effectively. You'll use tools like ServiceNow, Jira, and Slack to manage and track requests. This role is perfect for someone who thrives in a dynamic environment and is passionate about technology. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join us and be part of a team that's shaping the future of technology.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to employees by resolving hardware, software, and network issues.
• Manage and track IT service requests using ServiceNow and Jira.
• Ensure the smooth operation of IT systems and infrastructure.
• Document and maintain IT policies and procedures.
• Train and assist end-users on the use of IT systems and applications.
• Monitor system performance and proactively identify and resolve issues.
• Collaborate with other IT teams to ensure seamless operations.
• Provide excellent customer service to internal clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Proficient in using ServiceNow, Jira, and Slack.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong customer service orientation.

🛠️ Keahlian

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