IT Application Support Assistant Manager (Talent Pool) - Bali

Join Erajaya, a leading technology-driven company, as an IT Application Support Assistant Manager in our dynamic Bali team. This role is perfect for seasoned IT professionals passionate about delivering exceptional service and driving continuous improvement in IT operations. In this role, you'll be part of a team that ensures seamless IT support for our global operations, leveraging tools like ServiceNow, Jira, and Confluence to manage incidents, requests, and IT service management processes.

Erajaya is a rapidly growing company with a strong commitment to innovation and employee development. Located in the vibrant city of Bali, you'll have the opportunity to work in a supportive and collaborative environment, contributing to our mission of providing top-notch IT support to our clients worldwide. This role offers a competitive salary and benefits package, along with opportunities for professional growth and career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 IT support for Erajaya's global operations, ensuring high availability and reliability of IT systems.
• Manage and escalate IT incidents and service requests using ServiceNow and Jira.
• Document and maintain comprehensive IT service management processes using Confluence.
• Collaborate with cross-functional teams to identify and implement IT service improvements.
• Monitor and analyze IT performance metrics to identify trends and areas for improvement.
• Train and mentor junior IT staff on best practices and troubleshooting techniques.
• Stay up-to-date with the latest IT trends, technologies, and industry best practices.
• Ensure compliance with IT policies, procedures, and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support or a related role.
• Proven experience with IT service management tools such as ServiceNow, Jira, and Confluence.
• Strong knowledge of ITIL or similar frameworks for IT service management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to IT support.
• Certifications such as ITIL Foundation, PMP, or CompTIA A+ are a plus.

🛠️ Keahlian

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