Aftersales Admin Officer - Leading Engine Solutions Provider
Join Xin Ming Hua Engine, a leading provider of innovative engine solutions, as an Aftersales Admin Officer in our dynamic team based in North Jakarta. This is a unique opportunity to contribute to a fast-growing company while developing your career in the automotive industry. In this role, you will be responsible for managing customer service inquiries, coordinating with our engineering team, and ensuring smooth aftersales operations.
As an Aftersales Admin Officer at Xin Ming Hua Engine, you will play a crucial role in our customer service team. You will handle customer inquiries, manage service requests, and coordinate with our engineering team to ensure timely and efficient resolution of issues. This role offers a dynamic work environment, with opportunities for professional growth and development.
Xin Ming Hua Engine is committed to delivering high-quality engine solutions to our clients. We are looking for a dedicated and detail-oriented individual to join our team and help us maintain our reputation for excellence in the automotive industry.
📋 Tanggung Jawab Pekerjaan
- Manage customer service inquiries and ensure timely responses
- Coordinate with the engineering team to resolve technical issues
- Process and track service requests using our internal CRM system
- Maintain accurate records of customer interactions and service history
- Assist in the organization and coordination of aftersales activities
- Ensure compliance with company policies and procedures
- Provide excellent customer service and support
- Assist in the development and implementation of aftersales strategies
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Engineering, or related field
- Minimum of 2 years of experience in a customer service or administrative role
- Familiarity with CRM systems, such as Salesforce or HubSpot
- Strong communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Detail-oriented and organized
- Ability to work both independently and as part of a team
🛠️ Keahlian
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